Terms and Conditions ace44 — Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", or "You") and ace44 ("Platform", "We", or "ace44"). These Terms govern all aspects of your use of the ace44 website accessible at ace44.vu and any related applications or software released by ace44.

In the context of this document, the following terms carry the meanings stated:

• "Platform" refers to the website, mobile app, and all online services provided by ace44.
• "Account" refers to a user account officially registered at ace44.
• "Account Balance" refers to the total funds available in a member's account at any given time.
• "Games" refers to all paid gambling or entertainment activities available on the ace44 platform.
• "Bonus" refers to any credits, free funds, free spins, or other incentives awarded by ace44 to members.

These Terms apply to all users of the ace44 platform, including visitors without an account, registered members, and participants in any ace44 promotion or loyalty program.

Use of the ace44 platform is restricted to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not subject to any legal restrictions that prohibit participation in online gambling activities.
• Registering in a personal capacity, not as a representative or agent of any third party.
• Never been removed, banned, or suspended from any gambling platform for fraud or terms violations.
• Playing using legitimate funds not derived from any illegal activity.

Ace44 reserves the right to request proof of age at any time. If it is established that a member registered before reaching the age of 18, the account will be terminated immediately and all remaining funds will be frozen pending the outcome of an investigation.

It is the member's sole responsibility to ensure that their use of the ace44 platform complies with all local laws applicable to them. ace44 bears no responsibility for any legal violations committed by members within their respective jurisdictions.

Each individual is only permitted to hold one active account at ace44. Holding more than one account — whether under a different name, phone number, email address, or banking details — is a serious violation of these terms and may result in the termination of all associated accounts without any refund.

During registration, you are required to provide accurate, truthful, and complete information, including:

• Full name as stated in a valid identification document.
• Exact date of birth.
• An active, reachable email address.
• Mobile phone number registered in your name.

You are solely responsible for maintaining the confidentiality of your account password. ace44 will never ask for your password via email, live chat, or any other communication channel. If you suspect your account has been compromised, contact ace44 customer support immediately.

Process Know Your Customer (KYC) will be conducted when required, particularly before large withdrawals are approved. You will be asked to submit a copy of your identification card, proof of address, and other relevant documents upon request. Delays in submitting KYC documents may result in delays in withdrawal processing.

Ace44 supports a variety of payment methods popular among Malaysia users, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and selected cryptocurrencies. All deposits are processed through integrated and licensed payment channels.

Deposit terms and conditions are as follows:

• The minimum deposit is as specified on the Deposit and may change in accordance with current promotions.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted.
• Deposit funds will be credited to your playing account instantly once payment is confirmed by the processor.
• Ace44 is not responsible for any delays caused by the member's bank or third-party payment processors.
• If your deposit has not been credited within 15 minutes, please contact our customer support with proof of payment.

Ace44 reserves the right to request additional verification for any deposit deemed unusual or high-risk before funds are credited to the playing account.

Ace44 is committed to processing all eligible withdrawal requests within under 3 minutes for primary payment methods. Withdrawals will be sent to the same payment method used for the deposit, unless otherwise stated.

Withdrawal terms and conditions are as follows:

• The minimum withdrawal amount is as specified on the Withdrawal.
• All withdrawals are subject to KYC verification, which may be required prior to approval.
• If a bonus has been received, the bonus wagering requirement must be met before a withdrawal can be processed.
• Withdrawals will only be sent to an account bearing the same name as the registered member at ace44.
• Ace44 reserves the right to request proof of source of funds for withdrawals exceeding certain limits.

If your withdrawal request is delayed, our team will reach out to you via your registered email with an explanation and next steps. All withdrawal-related enquiries can be directed to our 24/7 customer support.

Ace44 offers a wide range of bonuses and promotions to members, including welcome bonuses, reload bonuses, cashback, free spins, and a loyalty programme. All bonuses are subject to the specific terms stated on the relevant promotions page.

General bonus terms and conditions are as follows:

• Wagering Requirements: All bonuses carry a minimum wagering requirement before winnings can be withdrawn. Requirements vary by bonus type.
• Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One Bonus at a Time: By default, only one active bonus is permitted at any given time unless the promotion's terms state otherwise.
• Game Limits: Some bonuses are only applicable to specific games or providers. Check the promotion terms for more details.
• Prohibition of Misuse: Any attempt to abuse the bonus system — including opening multiple accounts, fraud, or exploiting loopholes — will result in bonus cancellation and possible account termination.

Ace44 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. ace44's decision regarding any bonus dispute is final.

All games available on the ace44 platform — including video slots, baccarat, blackjack, roulette, poker, and Live Casino games — operate according to the rules set by the respective game providers and ace44.

• The outcome of all games is final and shall not be contested unless there is clear evidence of a technical failure.
• In the event of a technical disruption or server failure during gameplay, the outcome will be determined based on ace44's official server data records.
• Ace44 is not responsible for any losses arising from internet connectivity issues on the user's end.
• The use of bots, automated software, decision-assist tools, or any unfair methods to gain an advantage in games is strictly prohibited.
• Ace44 reserves the right to void any bets or winnings obtained through illegitimate means, including exploitation of software bugs.

All games on ace44 use an independently verified RNG (Random Number Generator) or involve licensed live dealers, ensuring every outcome is random, fair, and tamper-proof.

All ace44 members are expected to conduct themselves with courtesy, honesty, and responsibility while using the platform. The following behaviors are prohibited and may result in a warning, suspension, or account termination:

• Using abusive language, making threats, or harassing support agents or other members.
• Sharing your account with others or allowing third parties to use your account.
• Attempting to access another member's account without authorization.
• Spreading false or misleading information about ace44 to others.
• Engaging in any activity related to money laundering or financing illegal activities through the ace44 platform.
• Exploiting any technical vulnerabilities or bugs to gain unauthorized advantages.

Ace44 reserves the right to investigate any account suspected of violating these conduct terms and take appropriate action, including freezing the account during the course of the investigation.

Ace44 provides its services on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, ace44 makes no guarantees regarding:

• Uninterrupted platform availability or complete freedom from technical errors.
• The accuracy of promotional information or content, which may change without notice.
• Any indirect, special, or consequential losses arising from use of the platform.

In all circumstances, the maximum total liability of ace44 to any member shall not exceed the amount deposited by that member in the 30 days prior to the claim being made. ace44 is not liable for any gambling losses suffered by members, as game outcomes are the result of a fair random process.

Members may request account closure at any time by contacting ace44 customer support. Account closure requests will be processed within 3 business days, subject to the settlement of all pending transactions.

Ace44 reserves the right to suspend or terminate any member's account without prior notice if:

• The member is found to have violated any part of these terms and conditions.
• There is evidence of fraud, identity falsification, or money laundering.
• The member is found to hold multiple accounts.
• There is a directive from the relevant authorities requiring account termination.
• Account inactive for the specified period.

If an account is terminated due to a terms violation, ace44 reserves the right to hold the account balance pending the outcome of an investigation. Valid funds will be returned to the member once the investigation is concluded, subject to the decision of ace44 management.

Ace44 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Members will be notified of any material changes via:

• Notices displayed prominently on the ace44 platform homepage.
• Emailed to the member's registered address at least 7 days before the amendment takes effect, for material changes.

Continued use of the ace44 platform after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect. The date these terms were last updated will always be displayed at the top of this document.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the ace44 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (responded within 24 business hours)
• FAQ Page: Visit FAQ page for answers to frequently asked questions.

For issues related to responsible gaming or self-exclusion requests, please visit our Responsible Gaming where you can activate self-exclusion tools directly.

For any dispute that cannot be resolved through standard support channels, ace44 will seek to resolve it through a fair mediation process. The decision of ace44 management on any dispute is final and binding on all parties.